My Wireless Says "Connected" But I Can't Connect to the Internet

Computer Related Problems

Why my hp laptop is not connecting to wireless internet?
Tried several fixes and it just keeps reoccurring. May 30 by Devon Harrington. If not, simply check the checkbox. June 21 by Sreeja Parameswaran. Please enter a valid email.

OS Related Problems

Why can’t I connect to the Internet? (wireless network)

Before your computer can access the Internet, it needs to pass through the cable modem or router provided by your ISP. A misconfigured or malfunctioning router will prevent all your devices from connecting to the Internet. Before you begin, try to determine what category your problem falls into. For example, if you are not able to connect using Internet Explorer, but Firefox or Chrome work, then that would be an OS related issue.

If nothing on your computer connects to the Internet, but another computer on the same network can connect, that would be a computer related issue. Make sure that Use a proxy server for your LAN is unchecked and that Automatically detect settings is checked.

Enhance Protected Mode is a feature in IE 10 and IE 11 that makes your browsing more secure by enabling additional security features. It is usually not enabled by default unless in a corporate environment. It can prevent certain add-ons from working if they are not compatible.

If nothing on your computer can connect to the Internet, but other computers work fine, then you know there is something wrong with that one particular computer. The first thing to do is to check the obvious stuff. If you are using a hard-wired connection, make sure the cable is plugged in fully into your router and computer. Also, try a different cable in case there is a problem with the cable.

Secondly, if you are connecting via WiFi, make sure that it is turned on if you are using a laptop. Some laptops have physical switches that let you turn off the wireless functionality. This is another really common cause for Internet connection problems.

Lots of people buy these Internet protection suites that include anti-virus, anti-malware, firewall, web security, and other software. You can usually try turning off just the firewall instead of the entire software suite. This will bring up the list of network adapters in Control Panel. Right-click on the one that is currently connected and choose Properties.

The easiest way to locate the problem is to temporarily eliminate the router from the network. Locate the Ethernet cable that connects your modem to your router and unplug it from the router.

Plug the cable directly into one of the Ethernet ports on your computer and reset the modem in the manner described above. Now try your Internet connection again. If there is still no Internet access, the problem is most likely with your modem or your computer; contact the technical support department of your Internet service provider ISP for further assistance. If the modem goes online directly connected, your router is causing the problem and may need to be reconfigured.

Contact the router manufacturer for further assistance. Share Share on Facebook. I have the same question Aashish G Replied on August 25, You can also run the Internet Connections troubleshooter by: Thanks for marking this as the answer.

How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.

Question Info

Sep 12,  · If your computer is having problems connecting to the Internet, or to other computers on a network, try using one of the networking troubleshooters to fix the problem. You can run the Network troubleshooter first to see if it can help diagnose and solve your problem. Tom's Guide > Forum > Laptop Tech Support > My internet works but my laptop cannot connect to it. My laptop says that wifi does not have a valid ip configuration. Can't find your answer? Ask. There could be several reasons why your laptop can’t connect to the’ll run through a few of the most common here but there are a few things that need to happen for a laptop to gain Internet access through WiFi.